Srinagar, Mar 17 (NVI): A district consumer forum in Jammu and Kashmir has directed IndiGo to pay ₹1.19 lakh as compensation to a couple whose checked-in baggage went missing during an international journey, officials said.
The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, ordered the airline to pay ₹89,000 towards the value of the lost baggage, ₹20,000 for mental agony and inconvenience, and ₹10,000 as litigation costs.
The forum also directed that the amount be paid within 30 days, failing which it would attract an interest of 10 per cent per annum from the date of the order till realisation.
According to the complainants, Mohammad Maqbool Hakeem and his wife Farhat Ara, they had checked in five pieces of baggage while travelling from Dammam, Saudi Arabia, to Srinagar via Delhi, but received only four upon arrival.
Despite filing a Property Irregularity Report (PIR) and repeated follow-ups, the missing baggage could not be traced.
The complainants alleged that airline staff at Dammam airport mishandled the baggage by clubbing it without proper verification and failed to issue individual baggage tags, leading to the loss.
While the airline denied liability, the commission held it responsible for deficiency in service and awarded compensation for the financial loss and inconvenience caused, officials said.(NVI)
