New Delhi (NVI): Indian Railway has integrated helplines into single number 139 for the passengers for quick grievance redressal and enquiry during their journey.
This has been done to overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel.
As the new helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel, the railways said in a statement.
All these Railway grievances helplines are being discontinued, 138 (for general complaints)1072 (for accidents and safety)9717630982 (for SMS complaints)58888 / 138 (for clean my coach)152210 (for vigilance)1800111321 (for catering services)
The Helpline 139 will be available in twelve languages. It will be based on IVRS (Interactive Voice Response System).
There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.
For security and medical assistance, passengers will have to press 1 which will immediately connect the callers to call centre executives, for enquiries, passengers will need to press 2 which will connect to a sub-menu depending on the requirements.
While passengers can press 3 for catering complaints, 4 will have to be pressed for general complaints.
For vigilance-related complaints, the digit 5 will have to be pressed; for queries during accidents, passengers will need to press 6,for status of complaints, passengers should press 9 and then press * to talk to a call centre executive.
