Online grievance management portal for people from Scheduled Castes released

at 9:46 pm
Grievance Redressal Portal

New Delhi (NVI): Union Minister for Communication and Information Technology Ravi Shankar Prasad today launched an ‘Online Grievance Management Portal’ of National Commission for Scheduled Castes (NCSC) on the occasion of birth anniversary of Dr BR Ambedkar.

“Dr B R Ambedkar taught us that we have to ensure progress of India through constitutional means,” Prasad said.

Lauding the government’s Digital India initiative, Prasad said, “This portal is an example of Digital India initiative towards bringing a change in the society.”

Addressing the event, Minister of State for Jal Shakti and Social Justice & Empowerment Rattan Lal Kataria said that the Ministry of Social Justice & Empowerment is committed for the empowerment and transformation of weaker and deprived sections of our society.

He said that this NCSC Grievance Management portal would make it easier for Scheduled Castes population of our country to register their complaint from any part of the country.

“The portal shall enable them to file their application and other atrocity and services related grievances online and to get them addressed in a time bound manner.  This portal will fulfil the dreams of Dr. B.R. Ambedkar,” he added.

Meanwhile, a senior official said the NCSC Grievances Management Portal can be used for filing complaints by the aggrieved person belonging to Scheduled Castes.

The official said audio and video clippings can also be tagged as part of grievance or evidence. A nodal officer will be looking after the portal.

According to NCSC chairperson Vijay Sampla, “About 67,000 complaints are pending with the commission. Punjab State SC Commission also has about 5,000 complaints pending due to the shortage of staff. All these complications will be solved and the situation will be reviewed.”

Sampla said that NCSC aims to streamline the grievance redressal specially of the Scheduled Caste population through this portal.

“The portal launched today would make it easier for them to register complaints from any part of the country. The portal designed in collaboration with the Bhaskaracharya Institute for Space Applications and Geoinformatics (BISAG-N), a Centre of Excellence under the Ministry of Electronics and Information Technology, Government of India will facilitate an end-to-end e-filing of complaints and grievances and their tracking,” he said.