New Delhi (NVI): Artificial Intelligence based chatbot – Ask Disha- initially launched in English by the Indian Railways to resolve queries of passengers is now available in Hindi.
A chatbot is a special computer programme designed to simulate conversation with users, especially over the internet.
Railways had introduced the services of ASKDISHA chatbot in October 2018 for the benefit of the users of the ticketing website www.irctc.co.in and tourism website www.irctctourism.com
The Chatbot was initially launched in English language but in order to further enhance the customer services rendered and to further strengthen the services of the chatbot, IRCTC has now powered voice enabled ASKDISHA to converse with customers in Hindi language also in the e-ticketing site www.irctc.co.in.
The customers can now ask queries to ASKDISHA in Hindi language by voice as well as text.
