Jammu (NVI): Every panchayat of the Union Territory of Jammu and Kashmir will have complaint box to enable citizens to register their complaints and grievances with the Government.
Chairing the first meeting of the Administrative Council today, Lt Governor GC Murmu, gave the direction for setting up of complaint box in all the panchayats, an official statement said.
The Administrative Council reviewed the functioning of public grievances mechanism in Jammu & Kashmir.
While reviewing the functioning of the grievance cell, the Lieutenant Governor directed that the disposal of grievances and particularly the time taken for disposal should be rigorously monitored.
He also directed that the Awaz-e-Awaam portal of Jammu & Kashmir Public Grievance Cell should include a mechanism for registering and monitoring grievances received during public outreach meetings by the Advisors.
Murmu directed that a Dashboard be prepared on the portal in order to monitor the disposal of grievances on a real time basis. He also directed that grievances received in Public Durbars should also be entered in the Awaz-e-Awam system.
The Administrative Council was informed that grievances are received through different means including by post and also can be brought to the Lieutenant Governor’s Grievance Cell by the complainant personally.
Besides, public outreach darbars are conducted twice a week by the Advisors to the Lieutenant Governor, where people have an opportunity to walk in and present their complaints and grievances.
Moreover, Deputy Commissioners also hold weekly public meetings, mostly at Tehsil and Block levels, where they are accompanied by district officers to facilitate speedy and on the spot resolution of the grievances.
The Administrative Council noted that the Grievance Cell has already received 82,613 grievances from different sources, out of which 43,420 have been put on the e-portal.
It was also noted that after the integration of CPGRAMS with Awaz-e-Awaam, the grievances received from across the country will automatically get directed to Awaz-e-Awaam and in this way resolution of such grievances will also be expedited.
Advisors to the Lt Governor K K Sharma and Farooq Khan, Chief Secretary B V R Subrahmanyam, and Principal Secretary to Lieutenant Governor Bipul Pathak.