New Delhi (NVI): RailMadad, the grievance redressal portal of Indian Railways, has been awarded Silver under Category II of National e-Governance Awards – “Excellence in providing Citizen-centric Delivery”.
The award was conferred during the 23rd National Conference on e-Governance which was held in Mumbai on 7-8th Feb, 2020.
Department of Administrative Reforms and Public Grievances (DARPG) presents National e-Governance Awards every year, to recognize and promote excellence in implementation of e-Governance initiatives.
DARPG received more than 500 nominations, out which 20 projects were selected for e-Governance Awards in 6 categories.
RailMadad portal can be accessed by Railways customers using RailMadad Helpline 139 (with IVRS, voice and SMS facility), RailMadad website: railmadad.indianrailways.gov.in & RailMadad App (on android & iOS).
RailMadad adds to ‘ease of living’ of Railway customers through the following ways:
1. Convergence and integration
2. Ease of access
3. Ease of registering complaints
4. Delayering – Redressal on fast forward
5. Accountability
6. Citizen empowerment
