New Delhi (NVI): The Ministry of Housing and Urban Affairs (MoHUA) yesterday announced the launch of a revised version of the existing Swachhata-MoHUA App.
The app which is a highly popular grievance redressal tool for citizens and already has a wide user base of over 1.7 crore urban users, has now been modified and strengthened further in order to enable citizens to get their COVID-related complaints also redressed by their respective ULBs.
This announcement was made by Durga Shanker Mishra, Secretary – MoHUA, at a video conference (VC) held with all States, Union Territories (UTs) and cities, on the COVID 19 crisis.
The revised version of the Swachhata App essentially leverages the popularity and huge user base of the app to better support citizens during this COVID pandemic. However, the addition of these new categories has no impact on the existing categories of the App and citizens may continue to post their grievances in either of the categories.
Speaking at the VC, Mishra said, “Under Swachh Bharat Mission- Urban (SBM-U), we are collectively working to ensure the safety and well-being of citizens during the COVID-19 crisis. To provide further support to States, UTs and Cities in this respect, MoHUA has introduced nine additional categories of complaints specific to COVID-19 on the Swachhata-MoHUA App to make it more responsive to the needs of the present times.”
These nine categories are:
Request for Fogging/Sanitation during COVID-19
Violation of Quarantine during COVID-19
Violation of Lockdown during COVID-19
Report Suspected case of COVID-19
Request Food during COVID-19
Request Shelter during COVID-19
Request Medicine during COVID-19
Request assistance for COVID-19 patient Transport
Request Waste Pickup from Quarantine Area
