Rlys working to enhance user personalisation and facilitation of e-ticketing website

at 4:56 pm
Rlys working to enhance user personalisation and facilitation of e-ticketing website
Piyush Goyal (File photo)

New Delhi (NVI): The Indian Railways is working to enhance user personalisation and facilitation of their IRCTC e-ticketing website along with enhanced features and simple design, the Ministry of Railways said.

Union Railway Minister Piyush Goyal reviewed the upgradation being worked for the Indian Railway Catering and Tourism Corporation (IRCTC) e-ticketing website system. Goyal sought that e-ticketing website should provide holistic convenience to the passengers for their train journey.

“The site should have the all features for ease of booking by the passengers,” the Minister added.

According to an official statement, “IRCTC ticketing website of Indian Railways provides the facility of online passenger reservation in the trains being run over IR touching the lives of most citizens for their rail travel needs.”

Since 2014, a new emphasis is being given on improving the public experience in booking of tickets as well as travelling conveniences, the Railway Ministry said in a statement.

Goyal also felt that IRCTC website remains the first contact point of traveling citizens with the Railways and that experience must be friendly and convenient, it added.

Under the new digital India, more and more people are now moving towards booking the tickets online rather than going to the reservation counters and therefore IRCTC website needs to really double it’s efforts to constantly upgrade itself.

Officials of Railway Board (RB), Centre for Railway Information Systems (CRIS) and IRCTC assured Goyal that all possible efforts would be made to further improve the functioning of website, the statement noted.

-RJV