New Delhi (NVI): A Control Room set up by Department for Promotion of Industry and Internal Trade (DPIIT) has resolved or settled 1,739 out of total 1,962 queries related to industry and trade, the Ministry of Commerce and Industry said today.
The control room, which was set up by DPIIT, under the Ministry of Commerce and Industry on w.e.f 26.3.2020, is playing a pivotal role in monitoring the issues of Industry and Trade, and solving the difficulties faced by various stakeholders during the lockdown period.
According to the ministry, 89% of queries have been resolved/settled. The Control Room monitors the issues of internal trade, manufacturing, delivery & logistics of essential commodities and difficulties faced by various stakeholders during the lockdown period to resolve any supply chain issues.
“Out of the total number of 1962 queries registered till 28th April 2020, 1739 have been resolved/settled. 223 are currently under resolution. Out of 1962 queries registered, more than 1000 queries were received from five States/UTs viz., Delhi, Maharashtra, Uttar Pradesh, Haryana and Gujarat, the Commerce and Industry Ministry said.
The Ministry informed that a dedicated team has been put in place to monitor and tracking the disposal of queries and to generate daily reports for information of senior officers in the department.
The team closely tracks the important queries by calling up the affected people and obtains their inputs while taking up the matter with the concerned agency, it said.
This also helps in making an assessment about the efficacy of various agencies involved in resolution of issues, it said. This team of professionals helps senior officers to know the impact of their interventions and thus keeps everyone apprised of the status of resolution of grievances, it added.
Any manufacturing, transporter, distributor, wholesaler or e-commerce companies facing ground level difficulties in transport and distribution of goods or mobilization of resources can reach out to the department through phone number or email.
The queries can be emailed to “[email protected]” or informed through telephone (011-23062487). This number will be functional from 8am to 6pm, the ministry said in a statement.
The control room has been receiving queries regarding ground level difficulties as well as the procedural and policy issues being faced by the manufacturers, transporters, distributors, wholesalers and e-commerce companies, the Ministry informed.
After registering the queries, the DPIIT control room staff forwards the same to the state level control rooms and the Chief Secretary of the State with the request to initiate necessary action and ensure that the required relief is provided to the querists at the earliest, it added.
The queries received in the control room are forwarded to the senior officers of DPIIT. All the senior officers have been assigned specific States with which they continuously interact and urge upon the state functionaries to initiate action on pending issues, it said.
Meanwhile, the state government departments such as Industry, Transport, Consumer Affairs and Food and Public Distribution are also closely monitoring the resolution of such queries.
