New Delhi (NVI): Union Health Minister Harsh Vardhan today launched ‘COVID India Seva’, an interactive platform for citizens’ engagement on COVID-19 and respond to their queries in real-time.
The interactive platform is aimed at establishing a direct channel of communication with millions of Indians amid the pandemic, Ministry of Health and Family Welfare said.
Launched @CovidIndiaSeva to respond to citizens’ queries in real time ❗️
Experts will share authoritative public health information reg #COVIDー19 swiftly at scale, helping to build a direct channel for communication with citizens.
Post your queries!#CovidIndiaSeva @PMOIndia pic.twitter.com/9dPKh9Qklc— Dr Harsh Vardhan (@drharshvardhan) April 21, 2020
This initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic, the ministry said in a statement.
Through this platform, people can pose queries @CovidIndiaSeva and get them responded to in almost real time.
@CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution, the ministry said.
