New Delhi (NVI): To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railways has integrated all railway helplines into a single number ‘139’ (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey.
As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel, according to a statement issued by the Ministry of Railways.
Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discontinued from April 1, 2021, and merged into 139, the statement added.
The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-center executive by pressing ‘*’ (asterisk).
“There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users.” the statement added.
In addition to this, the Ministry of Railways has also launched the Social Media campaign #OneRailOneHelpline139 to inform and educate the passengers.